Certified Professional in Learning and Performance (CPLP) Practice Exam 2025 - Free CPLP Practice Questions and Study Guide

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What is the best supervisory approach for addressing employee concerns during organizational transitions?

Confront the workers and tell them to move on

Provide information and direction

Providing information and direction is the most effective supervisory approach during organizational transitions because it directly addresses the uncertainties and anxiety that employees often experience during times of change. Clear communication from supervisors can help to alleviate fears by clarifying the purpose of the transition, the expected changes, and the implications for each employee’s role. This approach promotes a sense of stability and allows employees to understand the vision and direction the organization is taking. An informed workforce is better equipped to navigate changes confidently, leading to enhanced engagement and maintaining productivity.

In addition to helping employees feel informed, this approach fosters trust between employees and management. When leadership is transparent and provides necessary guidance, it builds credibility, making employees more likely to engage positively with the process.

While exploring emotions and allowing space for employees to express themselves is important, it may not always lead to constructive action or clarity about the transition. It can also be time-consuming and might detract from providing immediate solutions or directions needed during times of urgent change. Thus, a focus on information and direction aligns more closely with ensuring that employees feel guided and supported throughout the transition.

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Ask questions and explore their emotions

Neutralize their anger and give space to express themselves

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