Certified Professional in Learning and Performance (CPLP) Practice Exam 2026 - Free CPLP Practice Questions and Study Guide

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When addressing high Performance Achievement Measures (PAM) in a contracts department, what should be the best approach?

Implement stop gap measures immediately

Assess employee performance and satisfaction levels

Collect data to identify and analyze root causes of delays

The best approach in addressing high Performance Achievement Measures (PAM) within a contracts department involves a thorough analysis of the situation to understand the underlying issues. Collecting data to identify and analyze root causes of delays is a proactive strategy that allows the department to pinpoint specific inefficiencies or obstacles that may be hindering performance.

By thoroughly examining data and trends, the department can gather valuable insights into what factors contribute to delays in contract processing. This analysis may reveal patterns, such as bottlenecks in approval workflows, gaps in communication, or resource constraints that are affecting performance. Understanding these root causes is crucial for developing effective and targeted interventions that can lead to sustained improvements in PAM.

After root causes are identified, the department can implement strategic changes tailored to address these specific issues, which is more effective than simply applying stop gap measures or revising processes without understanding the problem at hand. Moreover, this approach emphasizes a data-driven mindset, which fosters continuous improvement and accountability within the team.

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Revise the current contract approval process

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