Certified Professional in Learning and Performance (CPLP) Practice Exam 2025 - Free CPLP Practice Questions and Study Guide.

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Question: 1 / 255

What is the best action to take if a long-term client suddenly becomes distant?

Request a meeting to discuss changes

Requesting a meeting to discuss changes is the most effective action in this scenario because it facilitates open communication between you and the client. This direct approach allows you to understand the client's concerns, motivations, or any external factors that may be affecting their engagement. A meeting fosters an environment where the client can express their feelings and needs, giving you both an opportunity to address any issues and reaffirm your relationship.

By engaging the client in conversation, you can gather important feedback that might reveal misunderstandings or shifts in their circumstances that need to be addressed. This proactive step can lead to a resolution that enhances your professional relationship, rather than assuming the worst or taking drastic measures.

Other actions, while valid in certain contexts, may not be as immediately impactful. Consulting your manager could delay the response time and might be inappropriate if the situation seems manageable directly. Creating a formal agreement might feel too rigid for a client who is experiencing uncertainty or distance and could be perceived as pressure rather than support. Terminating the coaching relationship is too extreme and would miss the opportunity to understand and potentially remedy the situation, preserving a valuable client relationship.

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Consult your manager for guidance

Create a formal agreement to recommit

Terminate the coaching relationship

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